Terms and Conditions

 These Terms and Conditions, in conjunction with the Privacy Policy and Agreement, govern the relationship between the user(s) and Laxnar Eternal Holdings (OPC) Pvt. Ltd. concerning the use of the website www.idkispices.com.

User(s) are advised to carefully review this Agreement before engaging in any transactions on www.idkispices.com. All transactions conducted through this website will be legally binding according to these terms. Transactions are subject to the Payment, Delivery & Returns Policy, Terms and Conditions, and our Privacy Policy available on this website.

This website, www.idkispices.com, is operated by IDKI Spices, a brand owned and operated by Laxnar Eternal Holdings (OPC) Pvt. Ltd.

By placing an order on this website, the user(s) engage in a purchase/sale transaction with Laxnar Eternal Holdings (OPC) Pvt. Ltd.

The terms and conditions are outlined as follows:

Definitions

- "Agreement" refers to the acceptance of terms & conditions as detailed herein, including all schedules, appendices, annexures, and the privacy policy. It also includes references to this Agreement as amended, supplemented, varied, or replaced over time.

- "Website" or "www.idkispices.com" pertains to the online shopping portal owned and operated by Laxnar Eternal Holdings (OPC) Pvt. Ltd. This platform allows users to purchase products listed on the website.

- "Vendor"/"Seller"/"Affiliate" refers to the individual or legal entity offering products or services for sale on www.idkispices.com.

- "Customer"/"Buyer" denotes the individual or legal entity accepting the offer for sale on the website by placing an order for and/or purchasing products available for sale on the website.

- A "user" or "user(s)" is defined as an individual or establishment/vendor/seller/affiliate utilizing or accessing the services provided on this website. This includes visitors and purchasers of goods or services through the IDKI Spices site, i.e., www.idkispices.com.

Eligibility

User(s) affirm and warrant that they possess the necessary competence and eligibility to enter into a legally binding agreement and possess the requisite authority to bind the other party to this Agreement. User(s) should refrain from using this site if they lack the competency to enter into contracts according to applicable laws, rules, and regulations.

Terms & Conditions

- Term: This Agreement remains in effect as long as user(s) use the website. The website acts as an online shopping platform where users can purchase products and services listed, adhering to the terms and conditions stated below. By clicking "Place Order," user(s) agree to utilize the Services in a manner consistent with this Agreement, the Privacy Policy, and all applicable laws.

- Termination: Either user(s) or Laxnar Eternal Holdings (OPC) Pvt. Ltd. may terminate this agreement at any time, with or without cause. However, Laxnar Eternal Holdings (OPC) Pvt. Ltd. reserves the right to terminate user(s) access to the products and services on the website, or any portion thereof, at its sole discretion and without prior notice.

- Modification of Terms and Conditions: Laxnar Eternal Holdings (OPC) Pvt. Ltd. retains the right to modify the terms and conditions found on the website without prior notice to user(s). User(s) can access the latest version of the Terms and Conditions whenever necessary. Continued use of the website indicates user(s) acceptance of and compliance with the modified Terms and Conditions.

- Online Shopping Platform: User(s) acknowledge that they access the services on this website and engage in transactions at their sole risk. They should exercise their best judgment before entering any transaction. Laxnar Eternal Holdings (OPC) Pvt. Ltd. bears no liability for errors or omissions, whether on its own behalf or on behalf of third parties. Accurate and complete address details are essential for product delivery. Upon receipt of payment, IDKI Spices’s arranges for product delivery to the recipient at the provided shipping address. International shipping is not available; delivery is limited to India. Orders placed on this website constitute a firm commitment to purchase, and user(s) must fulfill the transaction without contesting it. Before placing an order, user(s) are advised to carefully review the product description. Placing an order implies user(s) agreement with the conditions of sale mentioned in the item's description.

Payment Options:

Various modes of payment are available:

- A) Domestic and international credit cards issued by banks and institutions affiliated with Visa, Mastercard, and Amex.

- B) Visa Debit cards.

- C) Net banking/Direct Debit payments from select banks in India.

- D) Offline payment mode.

A complete list is provided during the Check Out process and prior to making payments, as determined by the financial institutions associated with the credit or debit cards affiliated with Visa and MasterCard.

For online transactions using Credit or Debit cards, user(s) need to submit the 16-digit card number, card expiry date, and the 3-digit CVV number. Enrollment in Verified by Visa (VBV) or MasterCard Secure Code (MSC) is also required for transaction completion.

Credit card or debit card statements will display "CC Avenue” / IDKI Spices / Laxnar Eternal Holdings (OPC) Pvt. Ltd." In case of third-party statements, including bank and credit card statements, the merchant name might appear in an abbreviated format.

To place an order, user(s) need to complete the transaction on the site, potentially with assistance from a customer service representative via phone. By placing an order on the website or over the phone, user(s) agree to the terms and conditions and payment policy as detailed in the appropriate section of the site or affiliated sites, where applicable.

Once user(s) have selected products and added them to the shopping cart, they will proceed to the checkout session. This involves providing address and payment information. Once the payment transaction is successfully completed, the order will be processed upon receipt of funds. At this stage, the sale is considered complete, and products will be shipped based on availability and shipping operations.

Security:

Transactions on the site are secured by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information entered during transactions is sent in a Secure Socket Layer (SSL) session and encrypted to prevent unauthorized disclosure. This security measure ensures user(s) protection against unintended third-party access.

Credit card and debit card information is not stored by Laxnar Eternal Holdings (OPC) Pvt. Ltd. This information is collected directly by the authorized payment gateway, compliant with regulations and requirements of banks and payment institutions.

Suspension due to Non-Compliance:

Laxnar Eternal Holdings (OPC) Pvt. Ltd. retains the right to limit user(s) activity by removing listings temporarily or indefinitely, suspending or terminating membership, or denying access to the website. This is at the sole discretion of Laxnar Eternal Holdings (OPC) Pvt. Ltd. and can occur in cases including, but not limited to:

- User(s) breach of terms and conditions.

- Provision of incorrect, inaccurate, incomplete, or misleading information.

- Actions causing harm, damage, or loss to other users or Laxnar Eternal Holdings (OPC) Pvt. Ltd.

Indemnity:

User(s) agree to defend, indemnify, and hold harmless Laxnar Eternal Holdings (OPC) Pvt. Ltd., its employees, directors, officers, agents, successors, and assigns against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney's fees. This indemnity extends to claims arising from user(s)' actions or inactions, breach of obligations under this Agreement, infringement of laws, regulations, and intellectual property rights.

Governing Law and Jurisdiction:

This site is owned and controlled by Laxnar Eternal Holdings (OPC) Pvt. Ltd. in Idukki, India. The laws of India apply to this agreement, which is governed and construed in accordance with Indian laws. User(s) irrevocably consent to the exclusive jurisdiction and venue of courts in Kochi, Kerala, India, for any disputes related to website use. The use of the website is unauthorized in jurisdictions not recognizing all provisions of these terms and conditions. User(s) also agree to indemnify and hold harmless Laxnar Eternal Holdings (OPC) Pvt. Ltd. and its affiliates, directors, officers, and employees for any claims due to user(s) use of the website.

Intellectual Property Rights:

IDKI Spices and other marks identifying IDKI Spices or its products are proprietary marks of Laxnar Eternal Holdings (OPC) Pvt. Ltd. Unauthorized use of these marks in connection with products not offered by Laxnar Eternal Holdings (OPC) Pvt. Ltd. is prohibited.

Entire Agreement:

These Terms and Conditions, coupled with the Privacy Policy and other rules posted on the website, constitute the complete agreement between user(s) and Laxnar Eternal Holdings (OPC) Pvt. Ltd. regarding website use. They supersede prior communications and proposals. Any rights not expressly granted herein are reserved.

Submissions:

Laxnar Eternal Holdings (OPC) Pvt. Ltd. appreciates user(s)' feedback and suggestions for improving the website. User(s)' contributions to the website, including comments, ideas, suggestions, or content, grant a royalty-free, perpetual, irrevocable, non-exclusive right and license for Laxnar Eternal Holdings (OPC) Pvt. Ltd. to adopt, publish, reproduce, disseminate, and use the content.

Shipment of Products:

Purchases are shipped from various points in India. Delivery typically occurs within 7-10 days from order receipt and payment. Orders are delivered between 10.30 am – 7 pm, Monday through Sunday. Goods must be signed for upon delivery. Laxnar Eternal Holdings (OPC) Pvt. Ltd. is not responsible for goods signed by someone other than the intended recipient. Incorrect addresses provided during order placement are the responsibility of the cardholder. Deliveries are not redirected to other addresses. Delivery may be rescheduled due to factors like weather, national restrictions, etc.

Delivery Charges:

Shipping and handling rates may vary based on factors like product, packaging, size, volume, and type. Charges are provided during the Check Out process.

Product Returns:

Products once delivered and accepted cannot be refunded or exchanged, except for damaged or expired products. To return such items, contact customer service through the provided link. Items must be returned in unopened, saleable condition. User(s) will be contacted once the return is processed.

Disclaimer:

Laxnar Eternal Holdings (OPC) Pvt. Ltd. bears no liability for any loss or damage arising from the decline of authorization for any transaction due to exceeding the preset limit agreed upon with the acquiring bank or Payment Gateway.

Product Pricing: Product prices listed on the site are current. While efforts are made to accurately label products, data entry errors may occur. Laxnar Eternal Holdings (OPC) Pvt. Ltd. reserves the right to cancel orders with incorrect pricing. Prices may change without prior notice. All prices on the website are denominated in Indian Rupees. For international card usage, relevant banks' exchange rates and charges apply. Disputes regarding exchange rates and bank charges should be directed to the issuing bank or institution. Orders are acknowledged at the prevailing prices. Billing occurs at the price in effect when payment is received and an invoice is generated. Products are subject to Indian taxes.

Out of Stock Situations: While efforts are made to ensure all listed products are in stock, situations may arise where products are unavailable. In such cases, users will be contacted within 2 business days to discuss options such as exchange, delay, or cancellation based on user(s) preference.

Limitation of Liability:

Laxnar Eternal Holdings (OPC) Pvt. Ltd. strives to provide accurate information and a seamless shopping experience. However, users understand and agree that the website and its services are provided on an "as-is" and "as-available" basis. Laxnar Eternal Holdings (OPC) Pvt. Ltd. does not warrant that the website will be error-free, uninterrupted, or free from viruses. In no event shall Laxnar Eternal Holdings (OPC) Pvt. Ltd., its directors, employees, partners, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the website or any products purchased through it.

Third-Party Links and Content:

The website may contain links to third-party websites, advertisements, or content. These links are provided for convenience and informational purposes. Laxnar Eternal Holdings (OPC) Pvt. Ltd. does not endorse or assume responsibility for the content of these linked websites. Users access third-party content at their own risk.

Force Majeure:

Laxnar Eternal Holdings (OPC) Pvt. Ltd. shall not be held liable for any delay or failure in performance of its obligations under this Agreement caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, acts of terrorism, government restrictions, or any other force majeure event.

Waiver and Severability:

The failure of Laxnar Eternal Holdings (OPC) Pvt. Ltd. to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms and Conditions remain in full force and effect.

Updates to Terms and Conditions:

Laxnar Eternal Holdings (OPC) Pvt. Ltd. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Users are encouraged to review the Terms and Conditions periodically. Continued use of the website after any modifications to the Terms and Conditions constitutes acceptance of those changes.

Contact Information:

For any queries, concerns, or assistance, users can contact Laxnar Eternal Holdings (OPC) Pvt. Ltd. through the contact information provided on the website.

Entire Agreement:

These Terms and Conditions, along with the Privacy Policy and any additional agreements or policies referred to herein, constitute the entire agreement between the user(s) and Laxnar Eternal Holdings (OPC) Pvt. Ltd. concerning the use of the website and supersede any prior agreements or understandings.

Language:

The primary language of this Agreement is English. In the event of any discrepancies or misunderstandings arising due to translations of this Agreement into other languages, the English version shall prevail.

By using the www.idkispices.com website and its services, the user(s) acknowledge that they have read, understood, and agreed to abide by these Terms and Conditions.